Managed IT Services – Supportworks Business Process Outsourcing

Managed IT Services

Manage your technology while achieving your goals

If you are like many in your position, it is always a race to keep up with increasing demands while maintaining the necessary reliability and security. If your drive into work is full of worry as to what might be waiting, you are already struggling to keep up. Let alone have the resources in place for the IT service management you need for weather emergencies, security breaches, power failures, data loss and other IT infrastructure complications.

That is why you need Comm-Works to have your back. We are the managed IT services provider of choice for many organizations just like yours through our Supportworks system. We are here for you whether you are looking for help to maintain the quality of service for your business demands or an IT business process outsourcing (BPO) partner.

Supportworks IT Service Management

Supportworks – Your IT Service Management Solution

Supportworks managed IT services continually monitors the stability and security of your IT network for maximum uptime in all locations letting you focus on your core business strategy without increasing your in-house IT staff.

Our Network Operations Center (NOC)

Our Network Operations Center (NOC) staffed by expert personnel who supervise, monitor and manage various aspects of your network. From troubleshooting to configurations, the NOC is on the job 24/7/365 to assure the reliability and stability of your network.

Network Operations Center
Network Monitoring and Management

Superior Network Monitoring and Management

Comm-Works’ IT support and management systems are nonintrusive; performing remotely without interrupting your workflow to ensure your IT network is healthy and secure. By monitoring the performance of your critical devices, applications, and IT resources, Comm-Works can identify and resolve issues before they affect the end user.

End User Support – the Help Desk

Taking calls from end users is time-consuming and takes your focus off network management and planning. Our North American based help desk service operates 24/7/365 with an 80% average resolution rate on the first call. We handle end users so your staff can focus on high-level projects.

Help Desk User Support

Focus on running your business, not your network

Our end-to-end management capabilities will keep you up and running 24/7 so that you can stay focused on driving innovation, not reacting to alerts.

True U.S. Based 24x7 Support

You can feel confident that you’ll be able to get a resolution no matter what time of day it is. In addition, while most companies will offer you 24/7 remote support, we have the feet on the street to be hands-on no matter where or when you need us.

Lower, Predictable Costs

We help eliminate the unpredictable OpEx costs and time associated with downtime and the technical staff needed to manage it. In most cases we can also reduce most alerts by up to 75% through root cause analysis and increased efficiency.

Regain Focus on Your Business

We take over the day-to-day operations of your technology support, so that you can concentrate on what matters most, your business and maintaining the competitive edge to drive your business forward through innovative technology.

Feel Confident in Our Talent

Comm-Works is considered an industry leader in service delivery. To stay at peak performance, we are continually training and refining our training programs for our team to reach new certification levels and competencies.

98
PERCENT

First call resolution

7
MINUTES

Average response time

64
MINUTES

Average resolution time

500000
TICKETS

Resolved

Additional Resources

Cloud & Managed Services

Cloud & Managed Services

Complete IT support and management for a fixed monthly price

Supportworks

Supportworks

Continually monitor the stability and security of your IT network

Professional Services

Professional Services

Our professional services guarantee efficient operations and predictive service execution

Comm-Works Overview

Comm-Works Overview

Comm-Works becomes part of your team so you can focus on what’s important

How does it work?

Learn more in these case studies from our clients:

NOC Services

NOC Services

Voice, Help Desk, and NOC services for a national dialysis provider

Core Technology

Core Technology

Technology services for Austin Mutual Insurance Company

Unified Communications

Unified Communications

Communications Technology for Agricultural Manufacturer

Financial Wireless LAN

Financial Wireless LAN

Wireless LAN for Large Financial Institution

Connectivity

Your Business is Only as Strong as Your Connection

Talk to our representatives to find out how our managed IT services can work for your company.