Managed IT Services

Managed IT Services

Manage your technology while achieving your goals

If you are like many in your position, it is always a race to keep up with increasing demands while maintaining the necessary reliability and security. If your drive into work is full of worry as to what might be waiting, you are already struggling to keep up. Let alone have the resources in place for the managed IT services you need for weather emergencies, security breaches, power failures, data loss and other IT infrastructure complications.

That is why you need Comm-Works to have your back. We are the managed IT services provider of choice for many organizations just like yours through our Supportworks system. We are here for you whether you are looking for help to maintain the quality of service for your business demands or an IT business process outsourcing (BPO) partner.

Help Desk Outsourcing

Taking calls from end users is time-consuming and takes your focus off network management and planning. Our North American based help desk service operates 24/7/365 with an 80% average resolution rate on the first call. We handle end users so your staff can focus on high-level projects.

You need IT resources that scale based on your current and future needs. You also need to manage those resources anywhere your users are, and do it with predictable IT expenses. Cloud IT services help address these challenges and allow you to test ideas and concepts before making significant investments in technology. By using the cloud to enhance your IT infrastructure, you can quickly respond to your business needs and improve your future information technology deployment.

Cloud Managed Services
Mobile Device Management Services

With Comm-Works’ mobile device management services you can centrally manage both business and personal devices with enhanced applications, settings, and upgrades to secure all connected mobile devices proactively. It protects against malware, geofence, and separates corporate and personal data. You can eliminate backdoors into your enterprise network. You can even remotely wipe corporate data from a device which has been stolen or is owned by an employee leaving the company.

Our Network Operations Center (NOC) staffed by expert personnel who supervise, monitor and manage various aspects of your network. From troubleshooting to configurations, the NOC is on the job 24/7/365 to assure the reliability and stability of your network.

Network Operations Center

Focus on running your business, not your network

Our end-to-end management capabilities will keep you up and running 24/7 so that you can stay focused on driving innovation, not reacting to alerts.

True U.S. Based 24x7 Support

You can feel confident that you’ll be able to get a resolution no matter what time of day it is. In addition, while most companies will offer you 24/7 remote support, we have the feet on the street to be hands-on no matter where or when you need us.

Lower, Predictable Costs

We help eliminate the unpredictable OpEx costs and time associated with downtime and the technical staff needed to manage it. In most cases we can also reduce most alerts by up to 75% through root cause analysis and increased efficiency.

Regain Focus on Your Business

We take over the day-to-day operations of your technology support, so that you can concentrate on what matters most, your business and maintaining the competitive edge to drive your business forward through innovative technology.

Feel Confident in Our Talent

Comm-Works is considered an industry leader in service delivery. To stay at peak performance, we are continually training and refining our training programs for our team to reach new certification levels and competencies.

98
PERCENT

First call resolution

7
MINUTES

Average response time

64
MINUTES

Average resolution time

500000
TICKETS

Resolved

Additional Resources

Cloud & Managed Services

Cloud & Managed Services

Complete IT support and management for a fixed monthly price

IT Maintenance

IT Maintenance

All-inclusive or pay-as-you-go Comm-Care service options available

Comm-Care

Comm-Care

Comm-Works provides you with complete coverage

Professional Services

Professional Services

Our professional services guarantee efficient operations and predictive service execution

Connectivity

Your Business is Only as Strong as Your Connection

Talk to our representatives to find out how our managed IT services can work for your company.