You do not want to spend precious resources on technology downtime. It costs you time and money, and the headaches distract you from the constant improvements essential to your IT strategy. Our IT support services are designed to keep your IT equipment working at its peak to protect your most valuable business assets across all your locations.
We provide IT support service anytime, anywhere. Our advanced tools give you complete visibility into the operation of each site, allowing you to stay focused on your core competencies. Comm-Works is your single-source, multi-manufacturer, IT and network provider that will proactively make sure you are running at peak performance.
As technology continues to expand across your organization, you’ll have evermore hardware to look after. Monitoring this technology creates a nightmare situation for you and your team as you look to ensure continuity and standards across all platforms. Many products come with individual maintenance contracts, but with countless products under one roof, how do you avoid having an equal number of contracts to maintain within your organization?
Traditional maintenance agreements cover hardware replacement on a specific component, creating a “box swap” scenario for your business. If the device replacement does not resolve the issue, you’ll be left where you started and with significant costs included from the replacement and on-site tech visit.
Comm-Works provides you with complete coverage as a single-source maintenance solution. Our robust and inclusive site-based service approach will greatly improve your repair metrics and customer satisfaction at a highly-competitive cost structure compared to traditional maintenance. With all-inclusive or pay-as-you-go service options available, our team works with you to create a customized maintenance solution to meet your needs, throughout all your locations.
Pay-As-You-Go IT Maintenance
A flexible IT maintenance support structure that offers a custom cost-plus solution for customers that desire a smaller fixed monthly fee and wish to pay for events as they occur.
Complete All-Inclusive Turnkey IT Maintenance
Designed to offer an all-in support solution that includes complete IT maintenance for hardware components, field technicians, logistics, and administration, under a single monthly cost.
With Comm-Works’ multi-site proactive monitoring in place, our Network Operations Center (NOC) continually pulls information every 120 seconds to ensure we are automatically updated should a site or piece of hardware go down within your business. With backup parts ready to deploy, our project managers send a tech out to your location immediately. Our techs stay on-site until the problem is identified and resolved, creating a success rate on the first visit like no other.
In the event of a system failure, our maintenance contracts will keep you covered for everything, including replacement parts. Our skilled technicians are available globally for all of your sites. We offer multi-channel support access, and in an urgent case can have an experienced technician on-site in as little as four hours.
Learn more in these case studies from our clients: