IT Support Services – Maintenance and Monitoring Solutions

MAINTAINING A CONSISTENT AND RELIABLE NETWORK NEVER LOOKED SO GOOD

You do not want to spend precious resources on technology downtime. It costs you time and money, and the headaches distract you from the constant improvements essential to your IT strategy. Our IT support services are designed to keep your IT equipment working at its peak to protect your most valuable business assets across all your locations.

We provide IT support service anytime, anywhere. Our advanced tools give you complete visibility into the operation of each site, allowing you to stay focused on your core competencies. Comm-Works is your single-source, multi-manufacturer, IT and network provider that will proactively make sure you are running at peak performance.

YOUR MULTI-SITE IT SUPPORT SERVICES HAVE NEVER BEEN EASIER

As technology continues to expand across your organization, you’ll have evermore hardware to look after. Monitoring this technology creates a nightmare situation for you and your team as you look to ensure continuity and standards across all platforms. Many products come with individual maintenance contracts, but with countless products under one roof, how do you avoid having an equal number of contracts to maintain within your organization?

Traditional maintenance agreements cover hardware replacement on a specific component, creating a “box swap” scenario for your business. If the device replacement does not resolve the issue, you’ll be left where you started and with significant costs included from the replacement and on-site tech visit.

COMM-WORKS’ IT MAINTENANCE SERVICES

Comm-Works provides you with complete coverage as a single-source maintenance solution. Our robust and inclusive site-based service approach will greatly improve your repair metrics and customer satisfaction at a highly-competitive cost structure compared to traditional maintenance. With all-inclusive or pay-as-you-go service options available, our team works with you to create a customized maintenance solution to meet your needs, throughout all your locations.

Comm-Care

Pay-As-You-Go IT Maintenance

A flexible IT maintenance support structure that offers a custom cost-plus solution for customers that desire a smaller fixed monthly fee and wish to pay for events as they occur.

Comm-Care Plus

Complete All-Inclusive Turnkey IT Maintenance

Designed to offer an all-in support solution that includes complete IT maintenance for hardware components, field technicians, logistics, and administration, under a single monthly cost.

HOW OUR IT MAINTENANCE STRATEGIES WORK

With Comm-Works’ multi-site proactive monitoring in place, our Network Operations Center (NOC) continually pulls information every 120 seconds to ensure we are automatically updated should a site or piece of hardware go down within your business. With backup parts ready to deploy, our project managers send a tech out to your location immediately. Our techs stay on-site until the problem is identified and resolved, creating a success rate on the first visit like no other.

TRADITIONAL IT MAINTENANCE vs. COMM-CARE IT MAINTENANCE FEATURES

  • Available Features

    • Administrative Support
    • Depot Services (Centralized and/or Remote Sparing)
    • Engineering Support Services
    • Contract Term
    • RMA Support
    • Shipping Charges
    • Staging/Configuration Services
    • Hardware Components Covered
    • All On-Site Labor
    • Complete Coverage & All-Inclusive Support
    • Complete Issue Resolution
    • Device Replacement Timeline
    • High First Call Resolution Rate
    • 3rd Party Warranty/Maintenance Integration
    • Proactive Monitoring/Management Integration
    • Single Point of Accountability & Support
    • Supports Various Devices and Manufactures
    • Telco Troubleshooting
    • Vendor Meets
    • Wiring/Cabling Troubleshooting
    • Customizable Service
    • Contracts

  • OEM Maintenance

    • No
    • No
    • No
    • Available – Separate contracts for each part
    • No
    • No
    • No
    • Yes / Manufacturer specific for each part
    • Yes / Billable
    • No
    • No
    • Standard 10 Business Days / Costly expedite available
    • No
    • No
    • No
    • No
    • No
    • No
    • No
    • No
    • No
    • Multiple

  • Comm-Care

    • Yes
    • Yes
    • Yes
    • Flexible up to 5 years – all parts included
    • Yes
    • Yes
    • Yes
    • Yes / All hardware on site available for purchase
    • Yes / Billable
    • No
    • Yes / Billable
    • Flexible 24x7x4 or Next Business Day / Billable
    • Yes / Billable
    • Yes / Billable
    • Yes / Billable
    • Yes
    • Yes
    • Yes / Billable
    • Yes
    • Yes / Billable
    • Yes
    • Single

  • Comm-Care Plus

    • Yes
    • Yes
    • Yes
    • Flexible up to 5 years – all parts included
    • Yes
    • Yes
    • Yes
    • Yes / All hardware on site
    • Yes
    • Yes
    • Yes
    • Flexible 24x7x4 or Next Business Day
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    • All-Inclusive
    • Single

Comm-Care Maintenance

Your technology is critical to the success of your business. We perform preventative maintenance on an annual, bi-annual, or quarterly basis to meet your needs. This will cover every aspect of technology, including surveillance cameras, hardware and software patches, and even making sure equipment closets are terminated correctly.

It is critical to stay up-to-date with your technology for many reasons, including:

  • Avoiding high repair costs down the road
  • Business risks, such as security problems and lawsuits
  • Lost revenue from missing data and other system failures

Comm-Works’ IT support services securely keep your networks and other technologies running at peak performance, to ensure efficiency, saving you time and headaches down the road.

Global Maintenance
Network Solutions Managed Services

Supportworks, Comm-Works’ global managed services, continually monitor the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency, and focus on your core business functions.

Superior Network Monitoring and Management

Comm-Works’ IT support and management systems are nonintrusive; performing remotely without interrupting your workflow to ensure your IT network is healthy and secure. By monitoring the performance of your critical devices, applications, and IT resources, Comm-Works can identify and resolve issues before they affect the end user.

Network Monitoring and Management
Network Operations Center

Our Network Operations Center (NOC) staffed by expert personnel who supervise, monitor and manage various aspects of your network. From troubleshooting to configurations, the NOC is on the job 24/7/365 to assure the reliability and stability of your network.

Depot Repair

Our Depot Repair operations can fix the small things and put valuable equipment back into service. Our state-of-the-art logistics center efficiently and quickly manages your small repair needs to keep you running at your peak at all times.

Depot Repair
Remote Services

Remote Services

Comm-Works’ IT support services are non-intrusive and performed remotely. Your workflow will never be interrupted as we monitor and maintain your IT network systems, ensuring peak security and efficiency.

Field Services

In the event of a system failure, our maintenance contracts will keep you covered for everything, including replacement parts. Our skilled technicians are available globally for all of your sites. We offer multi-channel support access, and in an urgent case can have an experienced technician on-site in as little as four hours.

Field Services

How does it work?

Learn more in these case studies from our clients:

IT Maintenance

IT Maintenance

Comm-Works’ role in U.S. Bank’s IT Maintenance strategy

Retail Support Services

Retail Support Services

Support services, project management, and installation of Cabling, CCTV, ATM, and POS systems

Financial VoIP Installation

Financial VoIP Installation

VoIP, cabling, configuration, staging and equipment installation

Retail POS Installation

Retail POS Installation

Integration and installation services with comprehensive project management

Additional Resources

IT Maintenance

IT Maintenance

All-inclusive or pay-as-you-go Comm-Care service options available

Comm-Care

Comm-Care

Comm-Works provides you with complete coverage

Comm-Works Overview

Comm-Works Overview

Comm-Works becomes part of your team so you can focus on what’s important

Professional Services

Professional Services

Our professional services guarantee efficient operations and predictive service execution

Talk to our representatives to find out how our IT support services can work for your company.