The Rise of Retail Managed Services

Retail Managed Services

The Rise of Retail Managed Services

The Managed Service Provider (MSP) business is on the rise, driving considerable market growth. According to CompTIA’s 5th Annual Trends in Managed Services Report, “The global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%.”

Today, business owners in the retail industry are looking to outsource their IT services to alleviate the pressures of managing an increasingly complicated internal network.

Comm-Works’ Director of Cloud and Managed Services, Brian Flander discusses why retailers are turning to managed IT services, “New technology can be extremely disruptive to the retail space. It’s difficult to keep pace in a world where technology is constantly developing and changing, but a managed service provider can offer the expertise and support needed to effectively manage and maintain your IT network” Flander explains.

3 Reasons Retailers Need a MSP Today

Shifting your IT operations to a managed service provider offers more than just peace of mind, take a look at the top three ways utilizing a MSP can benefit your business now, and in the future.

  • Remediate issues before they occur: Take a proactive approach to technology strategy and ensure uptime, all the time. Leveraging real-time analytics and automation can help to remediate issues before they occur, reduce incidents, and allow internal IT organizations more time to focus on the day-to-day. Too many retailers are reacting to failed technology rather than planning for it.
  • Ensure scalability: Be prepared to add new locations. Retailers that experience rapid growth often fail to consider the infrastructure required to support their expansion. Using a retail managed services provider will ensure your business more flexibility during periods of growth.
  • Prepare for the future and the cloud: BYOD, IoT, and analytics are driving applications and services to the cloud. Implement a strategy with enough bandwidth to support a future shift to the cloud and include a redundancy solution to minimize downtime.

A MSP can remediate issues before they occur, ensure scalability, and help your business prepare for the future. Consider a MSP that can offer best in class design, services, solutions, and support for a successful transformation of technologies. Comm-Works can provide your business with the leadership and expertise needed to guide you to the best possible IT solution for your network.

About Comm-Works

Comm-Works was recently awarded for their superior managed services offering on the Elite 150 Category of CRN’s 2017 Managed Service Provider List. Offering a variety of IT services, Comm-Works continues to expand their reach to better service retailer’s needs.

Today their suite of managed services includes: Managed Help Desk, Network Monitoring and Management, Managed Cloud Services (Automation and Orchestration), SD-WAN including Connectivity, UCaaS, and Hardware Support.

Using a white-glove service approach, Comm-Works learns each of their clients unique network needs and identifies the technology service and support needed to meet their desired business outcomes.

Kelsey Dahl

Marketing Coordinator at Comm-Works

Kelsey currently serves as the Marketing Coordinator for Comm-Works. She possesses experience in the marketing and communications space, and has worked in a variety of fields including technology and retail. She holds her Bachelor of Science in Strategic Communications from the University of Minnesota in MN and in her spare time, you’ll find her discussing fashion and design, her passion for animals, and spending time with family.

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