20 Oct Reliable Hotel Wi-Fi is Key to Guest Satisfaction
A survey conducted by IDG Connect on behalf of Motorola Solutions stated that, “Over 90% of business travelers want Wi-Fi access in their rooms, while a third stated they would not return to a hotel if it didn’t meet this expectation.” As modern business travelers are expected to stay productive throughout their trip, their hotel Wi-Fi becomes an extension of the office. A press release from the Global Business Travel Association suggests, “Nearly nine-in-ten travelers (86%) say access to Wi-Fi is vital to work productivity while traveling.”
Having a reliable hotel Internet service allows your guests to check emails or join conference calls on premise, rather than going to the nearest coffee shop. Also, being prepared for large conferences and business meetings with high-density wireless connectivity needs will boost customer satisfaction, improve service, and increase guest loyalty.
In addition, your team can leverage valuable business analytics from mobile devices to gain insights into the habits and movements of your guests, allowing you to make decisions about staffing, service times, and locations to improve the overall experience.
Providing a reliable wireless network in your hotel will keep your guests coming back. According to recent survey results by Deloitte, “Free Wi-Fi ranked with cleanliness and comfort as a top-three hotel attribute – not a perk, but an expected basic.” Travelers come to your hotel expecting the best Wi-Fi connection and are far more likely to return to your location if they are able to remain mobile, connected, and productive during their stay.