THE PARTNERSHIP CONTINUES TO EXPAND
The challenges that RHG have faced over time have helped mold the solutions that Comm-Works can provide. An example of one of these challenges is clear when RHG had a location where a single switch in each hotel room delivered all voice, video, and data services to the guestroom.
They called on Comm-Works as a trusted source and technology partner to help in a refresh of over 220 switches within the building, in which Comm-Works took on to free up time for RHG’s IT team. RHG procured the switches and sent them to Comm-Works’ engineers to bench and configure them and send them back to the site.
The partnership has matured with additional services added, upgrading the primary guest internet and 4G failover, utilizing two internet circuits and adding a tertiary cellular connection with Cradlepoint.
RHG has experienced an added sense of reliability in its technology initiatives, with the move to 4G being a significant upgrade for the organization’s guest satisfaction. With Comm-Works remote management, they can access the devices at each location to ensure they are always functioning at the highest level.
Comm-Works helped RHG migrate out of two data centers as well with over 300+ connections. RHG did not have the staff to do it. With Comm-Works’ staff augmentation solutions, their team has time to make the business better while Comm-Works takes care of the day to day initiatives.
With the added time to their days spent on higher value items, RHG can identify an issue, source the issue, design the implementation to fix it, and then hand it off to Comm-Works to deal with. Instead of looking backward, they can look forward.