Cloud & Managed Services provides customers with a predictable, cost effective, pro-active model for managing their IT environment. By taking a proactive approach, customers will increase the reliability of their systems, reduce the frequency of serious technology problems, and increase the speed of resolution.
Comm-Works preemptive services include 24x7x365 Help Desk Services, Remote Monitoring & Management, and Network Operations Center (NOC). These services result in substantially reducing system downtime as well as reducing the frequency of on-site service calls. Our private labeled Help Desk Services ensure that your employees have support readily available to quickly resolve issues and stay productive. We deliver quicker resolutions and in many cases rectify issues before the customer even know they exist. Additionally, our NOC service is your answer to optimal management of the most critical infrastructure within your company.
These services allow our customers to forecast their technology expenditures and gain further intelligence on their environment for efficient refresh and upgrade spend. By taking advantage of these services our customers have been able to easily budget their technology needs and free up time to concentrate on higher value initiatives.