Lifecycle Services for International Outdoor Apparel Retailer

Executive Summary

Industry: Retail
Technology: American Dynamics Analog Cameras, Digital Video Recorder, Monitors
Company Size: 7 brands with several locations Worldwide
Business Challenge: This retailer desired to update its outdated CCTV system to a higher quality solution.
Comm-Works Services: Evaluation, Design, Project Management, Installation, Programming, On-Site Training
Comm-Works Solution: In addition to providing full-lifecycle services, Comm-Works acted as a consultant to help this retailer determine a CCTV solution that would best support its needs.
Business Result: This retailer now has a security system that will act as a safeguard for its future needs.

Customer Profile

Established in 1973, this fashion-focused outdoor company has seven niche brands that have expanded to more than 50 countries and territories. This company has expanded through select department and specialty stores, 120 company operated retail stores, and online stores.

Business Drivers

This retailer desired to upgrade its current security system in 12 of its store locations to a newer and improved quality of camera and video equipment. With no direction regarding what camera solution it was looking for, this customer came to Comm-Works in need of guidance.

Comm-Works Security Solution

To better understand the needs of their customer, Comm-Works’ engineers worked closely with this retailer’s IT team, acting as a consultant in determining an optimal security solution. By gaining knowledge of their opinions of the system they were upgrading, Comm-Works was able to identify the key factors and aspects the customer quantified as a quality solution.

Based on the discussions with the retailer and after a great deal of evaluation, Comm-Works felt that the CCTV solution of American Dynamics Analog Cameras would best meet the requirements and needs of the customer. After discussing this option, the retailer happily approved this product for installation.

To better support the technicians while they were in the field, Comm-Works engineers created architectural drawings for each of the 12 sites.

Our technician was to:

  • Install American Dynamics Cameras
  • Install Digital Video Recording
  • Install Console Extender
  • Install Passive Video Transceivers
  • Install Cabling
  • Test all Cameras and Program to the Digital Video Receiver
  • Install Monitor
  • Provide Customer On-Site Training

The customer was in constant communication with the project manager throughout the duration of this project. Having this level of communication allowed for the project to run efficiently. The Comm-Works management team coordinated the schedules of the technician and the on-site customer contact. By confirming each visit prior to the technician’s arrival and the quality of the completed work after the technician’s departure, the customer was assured that the project was on-time and on-schedule.

Results & Value

Due to Comm-Works ability to deliver consistent, quality, and scalable services. Comm-Works went from working solely on the clients POS cabling in 2007, to being entrusted for all of their technology needs, including phone, wireless, paging, sound systems, TVs/digital display, and security, Comm-Works now handles all areas of their technology.

This retailer now has a security system that can act as a safeguard for its store locations, protecting employees, customers, inventory, and also helping to defend against potential lawsuits. By taking these types of precautions, the customer is given assurances that will allow this retailer to operate at peak performance.

About Comm-Works

With a repeatable project management, deployment, and installation process for all of your locations on a national and global scale, Comm-Works is a one-stop solution for your IT needs. Comm-Works provides 24/7/365 support to over 150,000 customer locations. With 20,000+ technicians worldwide, Comm-Works can provide on-site support in 4 hours or less. Comm-Works is leveraging its all-encompassing knowledge of the IT industry to provide specialized security solutions. Comm-Works security solutions are built by analyzing the customer’s needs and environment to create the optimal solution.