Security Systems for Men’s Clothing Retailer

Executive Summary

Industry: Retail
Technology: Network Equipment, Cabling, IP Video, Software, Voice (Adtran, Sony, Razberi, Panasonic)
Company Size: Within 1500 Department stores and 11 Independent locations
Business Challenge: Looking to provide the best for its limited independently-owned stores, this retailer sought out a high-quality security solution.
Comm-Works Services: Design, Configure, Plan, Install, and Test
Comm-Works Solution: Comm-Works worked closely with this company to decipher its needs for a security system.
Business Result: As a result, this company has a streamlined security process that is implemented in its new locations.

Customer Profile

Since its launch in 2001, this privately-owned retailer has grown rapidly due to its unique menswear designs. The high demand for its clothing has led it to sell its clothes in over 1500 various department stores and 11 independently-owned stores across five continents.

Business Drivers

As this retailer gained popularity, it began to break away from its initial distribution model of distributing their brand within department store environments. For its independently-owned stores, this retailer set out to build quality solutions that could be monitored by its executives from a remote location. In need of a security monitoring solution, this retailer contracted Comm-Works to design, plan, and install its system.

Comm-Works Security Solution

Based on experience and security certifications, the Comm-Works engineering team was strategically chosen. These experts collaborated with the customer to interpret its needs and intentions for this system. Basing the design phase first and foremost on the customer’s needs, floor plans, and prints of the store layouts, the engineering team created a solution showing optimal locations for cameras and network equipment to be installed.

All configuring and initial testing was completed within the Comm-Works Logistics Center prior to being shipped out to the on-site location.

The configured items included:

  • Digital Video Recording
  • Network Equipment
  • Router
  • Switch
  • Success Point
  • Back Office PC
  • Printer
  • Battery Backup

Once shipped, a Comm-works technician was sent on-site to complete the installation. Prior to dispatching a Comm-Works technician, the SOW was discussed and specifications were communicated. Comm-Works provided an installation guide to the technicians prior to arriving on-site. This document clarifies the standards and locations for the work being completed and keeps each store location setup consistent and streamlined.

IP Camera System

  • 4 IP Cameras
  • Network Video Recorder
  • Backup/ Surge Protector
  • Monitoring area equipped with monitor, keyboard, and mouse
  • Camera Software

Comm-Works technicians ensured every piece of equipment was working properly, all of the cameras were in focus, and each camera was programmed and streaming video correctly to the remote base unit.

In addition to the IP Camera System, Comm-Works installed phones and ran, terminated, labeled, organized, and tested cables to all of the following locations:

  • Back Office
  • Cash Wrap
  • Back Cash Wrap
  • PalyNetworks
  • ShopperTrak

Prior to leaving, the technician went through a checklist and signed off with the on-site store contact.

Results & Value

Comm-Works provided a security system to the customer’s requirements and satisfaction. The video footage can be monitored via a remote location to ensure no issues arise within the store. Based on the work Comm-Works has completed on a site-to-site basis, Comm-Works has been streamlining this process since 2012. Comm-Works looks forward to opening up more stores with this retailer as it begins to expand its independently-owned locations.

About Comm-Works

With a repeatable project management, deployment, and installation process for all of your locations on a national and global scale, Comm-Works is a one-stop solution for your IT needs. Comm-Works provides 24/7/365 support to over 150,000 customer locations. With 20,000+ technicians worldwide, Comm-Works can provide on-site support in 4 hours or less. Comm-Works is leveraging its all-encompassing knowledge of the IT industry to provide specialized security solutions. Comm-Works security solutions are built by analyzing the customer’s needs and environment to create the optimal solution.