24 Mar Improve Customer Experience and Achieve Omnichannel Initiatives
Comm-Works Offers Clients the Means to Improve Customer Experience and Achieve Omnichannel Initiatives
MINNEAPOLIS, MN – As a direct result of the ever-changing retail environment, Comm-Works has been continuously evolving its service offerings to align with its customers’ needs. Comm-Works’ approach to incorporate its customers’ initiatives has resulted in rapid growth within the company’s security, managed services, wireless, compliance, and staff augmentation offerings. Although these types of technology services have been deployed and managed by Comm-Works for over a decade, Comm-Works has expanded its internal resources to increase the number of specialized engineers, technicians, and project managers.
Each piece of technology relies on other technologies within its environment, and as retailers pursue omnichannel initiatives and various in-store improvements, such as a mobile POS, they are turning to Comm-Works as their trusted provider. Al Lampe, Comm-Works CEO, stated, “For twenty years we have prided ourselves on being able to deploy and install any type of technology project for our customers. We have granted them peace of mind when integrating company-wide technology initiatives. The only difference is that we are now actively pursuing those technology areas, and expanding our specialized workforce to continue to deliver high-quality solutions during this time of substantial workflow.”
Redefining the Network
In today’s retail environments, it’s about building an experience that is unique yet connected to the company’s digital space. Many companies are pushing initiatives and developing services such as online ordering with in-store pickup, in order to make the customers’ in-store experience comparable to one online. Comm-Works’ services support omnichannel initiatives by enabling broadband, configuration, installation, and ongoing support for the devices and wireless connections that improve customer experience. As companies begin to see the value in consolidating these services, their initiatives seem less daunting and easier to accomplish.
“More than ever, organizations are looking to information technology to transform their businesses,” said Comm-Works’ VP of Marketing, Jacob Pomplun, who also noted that “By consolidating Comm-Works’ services, customers are able to use technology to provide the type of insight and analytical data to make better business decisions, while also providing monetary savings in technical support and a significant decrease in downtime across their technology platforms and devices. We know network uptime is imperative, that is why we are able to identify and remediate any issue remotely or we will dispatch a technician who is going into a known environment no matter where the location is.”
This next generation of services has become known as Comm-Works 2.0, and it not only celebrates Comm-Works’ ability to remain on the forefront of technology, but it represents a successful 20 years of business.
Since 1995, Comm-Works has been a leading IT integrator offering repeatable, consistent, high-quality, and timely IT implementations. Comm-Works Service Lifecycle Management is known for its outstanding levels of project management and 24/7/365 customer support. With 20,000 + network technicians in over 120 countries, Comm-Works supports a wide array of technologies and can be on-site in four hours or less.