20 Dec Helpdesk Service and the Digital Disruption
The New Helpdesk Service – A True “Single Hand to Shake”
Nearly every company moving into 2018 has a helpdesk. It is practically impossible to operate as a company without having support around the systems and applications that we all use today as productive professionals. However, when is the last time you thought about the effectiveness and efficiency of your helpdesk service solution, whether it be internal, outsourced, or both?
In the book Good to Great, Jim Collins describes technology as an accelerator of momentum, not a creator of it. Many companies like yours are continually introducing new technologies and applications to keep pace with the competition and demand of the people that matter: your customers. Can your business keep the foot on the gas and continue to accelerate through these technology changes? Are you confident your helpdesk can keep pace? As most of you are aware, there is always disruption in the technology space. Your helpdesk service needs to keep pace with this disruption, so your company can keep the foot on the gas!
There are some serious questions you need to ask yourself about your existing helpdesk service:
- Do you have the budget and expertise to continue to staff new skill sets?
- Does your helpdesk integrate with your network team?
- Does your helpdesk integrate with your maintenance strategy?
- Does your helpdesk integrate with operations for projects that affect network and applications?
- Can your existing helpdesk work with multiple vendors, from software to hardware?
Did you answer no to any of those questions? If so, it is time to take a hard look at your helpdesk and managed IT services strategy. Digital disruption is changing the landscape of what your company would normally consider the competition. Whether it be e-commerce or online portals, the competition will not stand still and neither can you.
Can your existing helpdesk keep your company accelerating through technology changes?
Practice Leader of Cloud & Managed IT Services at Comm-Works
Brian currently serves as the Cloud & Managed IT Services expert for Comm-Works. He possesses over 10 years of experience in the network engineering space, and has worked in a variety of fields including business technology and professional services. Brian holds his degree in Network Administration from the Saint Cloud Technical College in MN and in his spare time, you’ll find him playing basketball, advanced gaming, and spending time with family.
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