30 Mar Comm-Works Franchise as a Service
Comm-Works Offers Franchisors the Capability to Deliver Consistency and Quick Adaption to Company-wide Technology Initiatives
MINNEAPOLIS, MN – Comm-Works has developed a simplistic method, known as Franchise as a Service (FaaS), that delivers increased value to the franchisor and franchisees with regard to managing and upgrading their technology. While Comm-Works has assisted many corporations in rolling out technologies at their franchise locations, this is the first time Comm-Works has offered its services on an e-commerce platform. Comm-Works’ FaaS e-commerce approach makes ordering and providing payment for devices and technology services readily available for franchisees, while offering increased visibility and control to the franchisor regarding technologies within each location and the level of customer experience that the technologies provide.
FaaS utilizes a franchise-branded portal, accessible by all franchisees. The technologies and associated services offered on the site are all standardized and pre-approved by the company’s corporate team. Comm-Works has been a premier project management and IT integrator for 20 years and has built thousands of installation manuals for its technicians to maintain consistency across installations. During this selection process Comm-Works is heavily involved, acting as an advisor and introducing best practices with regard to company installation standards and requirements. As a result of the portal focusing on specific technologies and consistent scopes of work, Comm-Works is able to offer each site volume pricing, regardless of the order size. Once the FaaS portal is live, accessing and ordering services are both easy and affordable for the franchisee. Once orders are submitted, the store manager is contacted by a Comm-Works project manager, who works with the store’s schedule in order to dispatch a technician for the installation.
As a result of new mandates on point-of-sale systems and an increase in omnichannel tactics, Comm-Works has seen a heightened interest in its FaaS offering. For franchisees, uniformity is important and the ability to deliver consistent customer experiences across all locations is what builds a brand. Because they provide all installation and maintenance services for each location, Comm-Works’ technicians are well-versed in the company’s standards and requirements. In order to further ensure this familiarity, Comm-Works develops a thorough installation manual which is implemented within all franchisee locations. With FaaS, franchisors can readily roll out technology upgrades and new systems with ease. Franchisors will be able to acquire insights into current technologies and systems within each location and receive real-time reporting on focused projects and their status.
Comm-Works is a premier IT Integrator that has experience with countless manufacturers, offering repeatable, consistent, high-quality, and timely technology installations. Comm-Works’ comprehensive Lifecycle Management is known for its superior project management services, which coordinates all aspects of an IT deployment. With 20,000+ technicians in over 120 countries, Comm-Works has worldwide capabilities that exceed those of its competitors. Comm-Works’ 24/7/365 customer support and on-site capabilities in four hours or less give its customers confidence that their systems will be operational.