Service & Support

Service and Support

Comm-Works understands that downtime is expensive and we promise to provide you with ongoing service using our break/fix methodology – if it breaks, we will fix it quickly and seamlessly.

Legacy equipment is a valuable investment that should be maintained until its end-of-life. This is why Comm-Works is your single-source, multi-manufacturer, technical support provider, keeping you up and running on a proactive basis. We perform preventative integrated maintenance on an annual, bi-annual, and quarterly basis. Our maintenance services include cleaning video surveillance cameras, implementing hardware and software patches, and even making sure that your equipment closets are labeled and terminated properly.

In the event of a system failure, our maintenance contracts keep you covered, complete with replacement parts. We have skilled technicians located across the globe, who will quickly resolve your issue right away. Comm-Works offers multi-channel support access which delivers fast, easy, and convenient work order methods. Depending on the urgency, Comm-Works can have a technician on-site in as little as four hours.

We can provide you service anytime, anywhere. Our advanced tools give clients complete visibility into each site, allowing them to rest assured knowing Comm-Works will keep their business running smoothly, leaving them time to focus on the bottom line.